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Our returns vendor is experiencing processing delays which could impact turnaround times for product replacement requests, including spoilage and expired returns. If you are in need of immediate assistance, please call Genentech Customer Service at (800) 551-2231

Genentech collects personal information when you voluntarily provide it to us. For example, you may complete a web survey, subscribe to a newsletter, or register for certain offers or promotions. We also collect information from and about you in other online and offline contexts, such as information collected when you purchase our products, request our services, and enroll in our programs. We may combine the data you submit online with other data we collect from and about you, both online and offline, including data provided by third parties. For more information on the personal information collected by Genentech, see Information Collection and Use.We also may collect data concerning your use of this website, such as the pages visited or links clicked. This data is collected for analytics purposes, as well as other legitimate business purposes described in the full Policy. The types of data collected are described more fully in the sections Cookies and GIF Files and Log Files and Aggregate Information.