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Our returns vendor is experiencing processing delays which could impact turnaround times for product replacement requests, including spoilage and expired returns. If you are in need of immediate assistance, please call Genentech Customer Service at (800) 551-2231

Conditions of Purchasing Genentech Product

Customer agrees to abide by the terms of any contracts into which it has entered with Genentech USA, Inc. relating to the sale, purchase or distribution of any Genentech products, as well as Genentech’s Purchaser Transaction Policies, Product Return Policy, and Quality Policy (collectively, the “Genentech Policies”). The Genentech Policies are subject to change at Genentech’s sole discretion without notice. The Genentech Policies can be obtained by contacting Genentech