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Severe Weather Alert

Please note storms impacting the East Coast and Southern States may create delays in delivery of your product. If you are experiencing immediate patient need, please call Genentech Customer Service directly at 800-551-2231 Monday through Friday 6AM to 5PM PST (9 AM to 8 PM EST).


Welcome to Genentech Direct Returns

On this site, you can:

  • Submit a Replacement Request for Spoiled product
  • Return Expired or Soon-to-Expire product

For all other issues, call us:

Genentech Customer Service
(800) 551-2231
Monday – Friday, 9 am - 8pm EST

New User?

New users can submit return requests without logging in.