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                                   For Severe Weather and Impacted Delivery Alert: https://www.gene.com/contact-us/customer-service


Welcome to Genentech Direct Returns

On this site, you can:

  • Submit a Replacement Request for Spoiled product
  • Return Expired or Soon-to-Expire product

For all other issues, call us:

Genentech Customer Service
(800) 551-2231
Monday – Friday, 9 am - 8pm EST

New User?

New users can submit return requests without logging in.