For Severe Weather and Impacted Delivery Alert: https://www.gene.com/contact-us/customer-service
Welcome to Genentech Direct Returns
On this site, you can:
- Submit a Replacement Request for Spoiled product
- Return Expired or Soon-to-Expire product
For all other issues, call us:
Genentech Customer Service
(800) 551-2231
Monday – Friday, 9 am - 8pm EST
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