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Our returns vendor is experiencing processing delays which could impact turnaround times for product replacement requests, including spoilage and expired returns. If you are in need of immediate assistance, please call Genentech Customer Service at (800) 551-2231

Welcome to Genentech Direct Returns

On this site, you can:

  • Submit a Replacement Request for Spoiled product
  • Return Expired or Soon-to-Expire product

For all other issues, call us:

Genentech Customer Service
(800) 551-2231
Monday – Friday, 9 am - 8pm EST

New User?

New users can submit return requests without logging in.