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Please note: Genentech is currently unable to provide replacements for ACTIVASE 100mg kits. Click here to learn more.

Alert: We have encountered unforeseen challenges that have caused some delays with our normal order processing times click here to learn more.

Expired Returns Alert: Effective March 1, 2025 all approved Expired Product Returns will be reimbursed in the form of a credit.

As of March 1, 2025 TNKase will now be eligible for spoilage replacement under the indication Acute Ischemic Stroke “AIS”. Please click here to learn more.

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What would you like to do? Required Submit a Spoilage request Return Expired / Expiring product Susvimo Initial Fill Kit Early Returns

For quality or stability-related issues, please contact Genentech Medical Communications at (800) 821-8590.

For expired product returns, please contact Genentech Customer Service at (800) 551-2231.